- Byron Bay 02 6639 6464
- Kempsey 02 6562 7048
- Port Macquarie 02 6580 0123
- Sydney 02 9979 1319
- Brisbane 02 6580 0123
- Ballina 02 6681 5128
We will collect personal information for primary purposes, which are relevant to providing and administrating our financial products and services.
To enable us to provide advice on and arrange financial services, we collect the information needed by ourselves to ensure appropriate advice to you and information required by product suppliers. We will usually provide some or all of this information to our product suppliers. Some of these companies may be located outside Australia.
When a claim is made under an insurance policy, to enable us to assist in the claim process, we and our representatives and those of the insurer (including loss adjusters, investigators, medical advisers and lawyers) collect information about the claim, some of which may be personal information. We may collect the information from you or from third parties.
We provide this information to the insurer and or their agents and those appointed to assist you in making a claim. Again this information may be passed on to your underwriters and reinsurers. We may use your personal information internally to help us improve our services and help resolve any problems.
We can only apply for and arrange financial service products if we have all relevant information. The insurance laws also require insured’s to provide all the information required by the end insurer to help them decide whether to insure you and on what terms. Credit Providers also require specific information to help them assess any credit applications that we may facilitate on your behalf.
We hold the information we collect from you in our computer system and in our hard copy files. We ensure that your information is safe by following the usual security procedures expected by our clients.
We may disclose information to:
• Financial institutions, other Australian Financial Service Licensees, Insurers, underwriters, underwriting
agencies, wholesale brokers and reinsurers (for the purpose of seeking recovery from them or to assist them
to assess insurance risks);
• Premium funders / Credit providers for the purposes of gaining quotations on and arranging funding of your
insurance premiums / financial investments.
• An investigator, assessor, State or Federal Health Authorities, lawyers, accountants, medical practitioners,
hospitals or other professional advisors (for the purposes of investigating or assessing your claim);
• A lawyer or recovery agent (for the purpose of defending an action by a third party against you or for the
purpose of recovery costs including your excess);
• Contractors who supply services to us, e.g. to handle mailings on our behalf.
• An immediate family member;
• Other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event
However, we will do our best to ensure that they protect the information in the same way that we do. We may provide this information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits. We do not sell, trade, or rent personal information to others.
Upon receipt of your written request from you and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to the Privacy Officer, C/- our office.
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do however reserve the right to charge you for all reasonable costs and outgoings specifically incurred in meeting your request for information.
By asking us to provide you with our financial services, you consent to the collection and use of the information you have provided to us for the purposes described above.
Should you have a complaint regarding a breach of privacy please contact our Complaints Officer who will handle the matter in accordance with our formal complaints handling procedures.
Your complaint can be lodged over the phone, via mail or email or you may wish to make an appointment with our Complaints Officer at a convenient time and location. We will do all that is reasonable in the circumstances to address your complaint.
In certain situations it is likely that that some or all of the Personal Information that you provide to us may be disclosed to businesses that operate overseas. This would only occur where the product provider / intermediary is based overseas – e.g. Lloyds of London syndicates or brokers and other overseas based insurers and intermediaries or in situations where we utilise “Cloud Computing” services that are situated outside Australia.
In all such cases we commit to making reasonable enquiries to ensure that these organisations comply with their local privacy legislation where such legislation is comparable to the Australian legislation and to comply with the key components of Australian Privacy legislation in cases where their local legislation is considered inadequate or non existent.
Eagle have been handling my insurance needs for 5 years now. When I first asked them to see if they could save me money on my policies, they said they'd investigate and they did - they saved me $1000 per year in premiums on 5 premiums, including a business insurance, two cars and house and contents . Read More ...
I would like to thank Michelle and Matthew and their team for an awesome job in getting us the best possible Business Insurance coverage for Banora Pools at a fraction of the price of what we were paying in the past. The past 3 years we have been paying a whopping $17,000 p.a for our business insura. Read More ...
I've just heard a claim I made back in January has finally been settled satisfactorily. At least, I'm pleased with the outcome. The insurer made it difficlut every step of the way and I often felt like giving up. I'm writing to say thanks to the team at Eagle, and especially to Stefanie, who stayed. Read More ...
Cassie from Eagle has been our Insurance Broker for a number of years now. The professional and efficient way she and the team look after all our insurance needs make us feel safe and secure in the knowledge that we are in experienced and capable hands. Greg & Jo BreckellArmon Engineering . Read More ...
Since starting my business I have dealt with Sharon and the team at Eagle and have found them to supply me with fantastic service. They are always competent, professional and reliable in all my dealings. Kelly FlanaganOne Agency by Kelly Flanagan . Read More ...